Customer Service

Atelier Aliénor is open for shopping 24h a day, 7 days a week and 365 days a year.

Our customer assistance hours are listed below:
Monday to Friday from 8:30am to 4:30pm Central Time Zone.

We will do our best to answer your inquiries within 48 hours.

Emails sent during weekend will be answered on the following business day. Our customer service is closed during the following public holidays: Easter, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day.
There may be some delay in email response on rare occasions.

In an effort to deliver your orders as quickly as possible, please note that your order cannot be cancelled or modified once it has been placed.

We want to hear from you

Let us know about your experience with Atelier Aliénor!
It is our priority to provide you with exceptional products and services, which is why your feedback is precious to us.

We take great care to make sure that the site is simple to use, easy to understand and always keep your details secure. That’s why we hope you enjoyed your shopping experience with us.

To contact us regarding your order or if you just want to say Hi, you can fill in the form below:

Note: Please fill out the fields marked with an asterisk.

Let’s stay connected!

We can’t wait to see how you style your darling espadrilles! Use #atelieralienor to post on Instagram.

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