SHIPPING & HANDLING
Our espadrilles ship from our workshop in France. We ship worldwide.
All orders will be shipped within 3 business days.
We use Colissimo as a carrier to ship to France and shipping takes about 2 to 6 business days. All UE orders are shipped via Colissimo and shipping takes about 3 to 8 business days.
For international orders, we ship via DHL and it takes between 3 to 5 business days.
We do our best to ensure the timely delivery of all orders. However, on rare occasions, shipping can take more time than the estimated timeframe.
You will be able to track your order by clicking the tracking link in your shipping confirmation email.
EASY RETURNS & EXCHANGE
As we want you to be completely satisfied with your espadrilles, we will accept your return of product in new and unused condition within 14 days for a refund in the original form of payment.
To ship your item(s) back to Atelier Aliénor, please follow the steps:
1. Send us an email at [email protected] and let us know why you’d like to return your order.
2. Put the shoes in new and unused condition into their original box.
3. Take the invoice and the return shipping label that we put in the original box, alongside with the Thank you card. Both of the invoice and the shipping label should be placed outside of the parcel for customs matters. The return label is pre-paid and pre-addressed. The return shipping fee (same amount you paid at checkout) and any VAT or import duties on returned goods will automatically be deducted from your refund.
4. No need to go anywhere, someone from the carrier’s company will come to pick up your parcel at your convenience.
To exchange a pair of espadrilles, please send us an email for assistance regarding sizing. You will need to return the pair and place a new order.
Upon receipt of returned goods, Atelier Aliénor reserves the right to deny refund if the item does not meet the return policy requirements. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.
Any question? Please contact us, we will be pleased to help you!