As we want you to love your espadrilles, we accept your return of product in new and unused condition within 14 days from the date your order was shipped for a refund in the original form of payment.
To return or exchange your item(s), please follow the steps:
1. Send us an email at [email protected] and let us know why you’d like to return your order.
2. Put the shoes in new and unused condition into their original box.
3. Take the invoice and the return shipping label that we put in the original box, alongside with the Thank you card. Both of the invoice and the shipping label should be placed outside of the parcel for customs matters. The return label is pre-paid and pre-addressed. The return shipping fee and any VAT or import duties on returned goods will automatically be deducted from your refund. It will be the same amount you paid for shipping at checkout.
4. No need to go anywhere, someone will come to pick up your parcel at your convenience.
To exchange a pair of espadrilles, please send us an email for assistance. You will need to return the pair and place a new order.
Upon receipt of returned goods, Atelier Aliénor reserves the right to deny refund if the item does not meet the return policy requirements. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.[/col] [/row]