Return Policy

As we want you to love your espadrilles, we accept your return of product in new and unused condition within 14 days from the date your order was shipped for a refund in the original form of payment.

To return or exchange your item(s), please follow the steps:
1. All returns must be approved by Atelier Aliénor. Please send us an email [email protected] and let us know how we can help.
2. Shoes in new condition must be returned in their original box.
3. We’ll send you the invoice and a prepaid label by email. Please note that both the invoice and the shipping label should be placed outside of the parcel for customs matters. This label is pre-paid and pre-addressed. The return shipping fee will automatically be deducted from your refund. It will be the same price you paid for shipping at checkout.
4. You will receive an e-mail notification upon the receipt of your return.

To exchange a pair of espadrilles, please return the item and place a new order on our website.

Upon receipt of returned goods, Atelier Aliénor reserves the right to deny refund if the item does not meet the return policy requirements. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.